A compassionate solution that drives down costs
The personal connections we develop with your members/patients who are experiencing loneliness enable our compassionate staff to know their physical and mental health needs, SDoHs, and gaps in care, in the moment of need. We can then direct them to the most appropriate care and connect them to your organization’s resources. The result? Demonstrable ROI and lasting loyalty.
Maria is a 53-year-old woman who suffers from COPD and chronic pain. During onboarding, she reported chronic pain, depression, and anxiety, and scored the highest possible on the UCLA-3 loneliness screening. She received two calls per month for three months due to high screening scores on the PHQ-2 and UCLA-3. In the fourth month, she was invited to enroll in the Thrive Pathway with a goal to reduce physical pain and depression.
Maria reported chronic pain due to fibromyalgia and that she has difficulty with her treatment because she does not understand the medical terminology her practitioners use. She was encouraged to ask for explanations for what she did not understand and gave her encouragement to not give up.
Maria reported that high levels of anxiety were preventing her from attending her support groups which she stated would help her with her coping skills.
ANDY* presented her with specialized Thrive Pathway activities to address her stated concerns. She completed Positive Psychology activities that included:
- Daily gratitude letter
- Initiating physical activity/getting active worksheet
- Three Funny Things daily list
During the eight-week program she also completed 113 activities in the app.
At the end of her participation, Maria reported that “Gratitude helps my frame of mind.” She stated that she had done some gratitude work in the past but Pyx Health “takes it to a deeper level.” In addition, her anxiety and depression were reduced, allowing her to begin attending support groups outside of the home and connect with a larger social circle that provide her with needed emotional support.
*Each Pyx Health Thrive Pathway member is assigned a dedicated Pyx Health Compassionate Support Center specialist, referred to as “ANDY” (Authentic, Nurturing, Dependable, Your Friend).
A trusted partner in care support
Our team relieves the burden on care management with non-clinical intervention, so your team can focus on what they do best. We engage with the most vulnerable, high-risk members/patients to understand their needs. Then we connect them to the right resources, determined by you.
Better engagement leads to better outcomes
The needs of Medicare members are unique. Frequently seniors are intimidated by technology and reluctant to ask for help, so our outreach calls by friendly staff to offer help are welcomed and appreciated. When we work with them over the phone to connect them to resources via the app menu, or help them navigate their patient portal, we’re improving access to care. This one-on-one help translates directly to connection and satisfaction with the health plan. It’s the kind of engagement that leads directly to better CAHPS and STAR ratings.
By addressing loneliness
of Pyx Health users feel more connected to their
health care team
of Pyx Health users use
the app for at
least 30 days
in ED and
Consider virtual companionship as a SSBCI benefit
Pyx Health offers a virtual companionship platform powered by compassionate people. Our safe and scalable solution serves your members suffering from loneliness. The Pyx Health SSBCI – Social Needs Support Benefit combines unlimited telephonic inbound and outbound support from humans with our digital app to close care gaps, improve loneliness, and decrease cost of care as validated by multiple claims studies.
The results are real –
read the white paper
“I’m so glad that I got offered this app. It’s really
a great thing you reach out to help.”
Maria, Pyx Health member in Texas
1. Eric Klinenberg, New York Times Feb. 9 2018: Is Loneliness a Health Epidemic? 2. Jay Bhatt, DO, and Jonathan McKinney, MPH, Becker’s Hospital Review Dec. 9 2019: Social Isolation and loneliness are America’s next public health issue