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Health IT Answers: Leveraging Technology for More Impactful Member Engagement

Health IT Answers: Leveraging Technology for More Impactful Member Engagement

With the help of technology, health plans now have a plethora of ways to interact with their members outside of the traditional in-person doctors’ visits – whether it’s through text messages, apps, e-mail, or web-based platforms. Unfortunately, as the myriad of communication channels expand, the valuable impact of health plans’ interactions with members has become diluted.