Pyx Health, Inc.
My Pyx Public Network Privacy Policy

YOUR CONSENT TO THIS PUBLIC PLATFORM PRIVACY POLICY; INTERPRETATION

Consent to This Public Platform Privacy Policy. Please read this Public Platform Privacy Policy carefully. Please read this Public Platform Privacy Policy carefully to understand our policies and practices relating to your personal information and how we treat it, including the collection, use, disclosure and retention of your personal information. References to “you” and “your” mean, individually or collectively, the individual user of the Public Platform. 

By accessing or using the Public Platform, you acknowledge that you have read and understand this Public Platform Privacy Policy and agree to our collection, use, disclosure, and other processing of your Personal Information as described here. This Public Platform Privacy Policy is incorporated into, and forms part of the Public Platform Terms of Use.

DO NOT USE THE PUBLIC PLATFORM IF YOU ARE UNWILLING OR UNABLE TO BE BOUND BY THIS PUBLIC PLATFROM PRIVACY POLICY AT ALL TIMES. WE MAY MODIFY THIS PRIVACY POLICY FROM TIME TO TIME IN ACCORDANCE WITH THE CHANGES TO OUR PUBLIC PLATFROM PRIVACY POLICY SECTION. YOUR CONTINUED USE OF THE PUBLIC PLATFORM AFTER WE MAKE CHANGES IS DEEMED TO BE ACCEPTANCE OF THOSE CHANGES, SO PLEASE CHECK THIS PUBLIC PLATFROM PRIVACY POLICY PERIODICALLY FOR UPDATES.

IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THIS PRIVACY POLICY, THEN YOU MUST NOT USE OR MUST STOP USING THE PUBLIC PLATFORM IMMEDIATELY.

Interpretation. This Public Platform Privacy Policy is written in the English language. We do not guarantee the accuracy of any translated versions of the Public Platform Public Privacy Policy. To the extent that any translated versions of this Public Privacy Policy conflict with the English language version, the English language version of this Public Platform Privacy Policy controls.

WHAT IS “PERSONAL INFORMATION” AND “SENSITIVE PERSONAL INFORMATION”

As described in more detail below, Personal Information is generally any information that either directly or indirectly identifies, relates to, or describes a particular individual or household, or is reasonably capable of being associated with or could reasonably be linked to a particular individual or household. What is considered to be Personal Information may depend on where you live and the laws that apply to the data we may collect about you.

Personal information. Personal information is generally any information that either directly or indirectly identifies, relates to, or describes a particular individual or household, or is reasonably capable of being associated with or could reasonably be linked to a particular individual or household. What is considered to be personal information may depend on where you live and the laws that apply to the information that we may collect about you. Information that does not identify you is not your personal information for purposes of this Privacy Policy. Unless required by applicable law, personal information also does not generally include: (1) information about you that is publicly available or lawfully obtained, truthful information that is a matter of public concern; or (2) aggregate consumer information. Personal Information that is publicly available or is deidentified is also not considered Personal Information. What is considered to be Personal Information may depend on where you live and the laws that apply to the data we may collect about you.

Sensitive Personal Information. Sensitive personal information generally means personal information that reveals racial or ethnic origin, religious beliefs, a mental or physical health condition or diagnosis, sex life or sexual orientation, citizenship or citizen (immigration) status, genetic or biometric data that may be processed for the purpose of uniquely identifying an individual, or personal data from a child known to be under the age of thirteen (13) years. However, in certain jurisdictions, sensitive personal information may also include precise geolocation data; a social security number, driver’s license, state identification card, passport number or other form of government-issued identification; a consumer account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; union membership; philosophical beliefs; the contents of consumer mail, email, and text messages unless the business is the intended recipient of the communication; and any personal information collected and analyzed concerning a consumer’s health.

However, please know that even if we collect information that may fall into one of these categories, if we don’t use it for the purpose of inferring characteristics about you, it may not constitute sensitive personal information.

De-Identified Information. De-identified information is generally considered to be information for which there is no reasonable basis to believe that it can be used to identify an individual. We may de-identify personal information in accordance with the laws that apply to us. We may access, use, disclose, store, or otherwise process information that does not identify you without restriction, unless we are required by applicable law to restrict how we use that information. Please see Our Commitment Regarding De-Identified Information to learn more about how we use de-identified data.

PERSONAL INFORMATION WE MAY COLLECT ABOUT YOU

We collect and store any information you share on the Public Platform. We collect and store any information you share on the Public Platform.

• First and last name(s) (including your real name and aliases);
• Unique personal identifiers or online identifiers;
• Email address(es) and phone number(s);
• Location(s), including postal address and physical location;
• Dates and times when you go to your doctor, the hospital, and certain other health care facilities;
• Profile image;
• Information about family and friends who are involved in your care;
• Information about you or a family member’s or caregiver’s current or past job history;
• Inferences about you that we draw from your personal information, such as your preferences; and
• Any other information you share on the Public Platform or give the Public Platform permission to access that could be used to identify you. For example, if you call us about the Public Platform or use our virtual support services, we may record the call with the Pyx Health representative. We may also collect and store any electronic communications you send us, such as emails or text messages.

Other information we might collect about you includes but is not limited to:

• Information you give us about how you are feeling;
• Your social determinants/drivers of health, such as whether you have enough food to eat and a safe place to sleep;
• Public Platform activity and usage (such as whether the Public Platform is on and how often you use the Public Platform);
• The operating system your device uses (for example Android versus iOS);
• Whether you have clicked on a link to a website accessible through the Public Platform (such as www.211.org); and
• Other similar Public Platform activity.

This other information may or may not identify you. Your personal information does not include any deidentified information we collect. ‘

HOW WE MAY COLLECT YOUR PERSONAL INFORMATION

We may collect Personal Information and other information about you in different ways, including:

• Directly From You When You Provide it to Us. For example, Personal Information that you provide by filling in forms on the Public Platform or when you call us. This includes Personal Information provided at the time of requesting further information about our services. We may also ask you for information when you report a problem with the Public Platform or otherwise contact us through the Public Platform.
• Personal Information and Other Information We Collect Automatically as You Navigate Through The Public Platform. As you navigate through and interact with the Public Platform, we may use automated technologies to collect certain information about your equipment (e.g., computer and Internet connection, including IP address, operating system and browser type), browsing actions and patterns, including details of your visit to the Public Platform and the resources that you access and use on the Public Platform. Please read the Section on Automated Technologies for more information about the technologies we use to collect this information.
• Personal Information and Other Information We Obtain From Third Parties. We may also obtain information about you from our service providers, contractors and other third parties in connection with the Public Platform if they are permitted by the laws that apply to them to share this information with us.

You can choose not to provide information to us, but certain personal information and other information about you is required in order for you to use the Public Platform.

HOW THE PUBLIC PLATFORM ACCESSES OTHER APPLICATIONS AND DATA ON YOUR DEVICE

With your permission, the Public Platform may request access to other data or applications on your device, such as your device’s camera, photo library, contacts, location services, defaults (such as Siri and Search, Notifications, Background Public Platform Refresh, Cellular Data, Storage), phone dialing (for example, to call the Nurse Hotline) or text messaging application (such as, your “Short Message Service” or “SMS”). You can take back your permission by accessing the Public Platform in your device’s settings.

For more instructions on how to access these permissions in your device’s settings go to:

• iPhone: https://support.apple.com/en-us/HT203033
• Android: https://support.google.com/googleplay/answer/6270602?hl=en

HOW WE MAY USE AND STORE YOUR INFORMATION

We use your personal information and other information we collect on the Public Platform to provide the services to you and to help connect you with community services and support. We also use your personal information:

• For general purposes, such as to assist you with using the Public Platform;
• To communicate with you through the Public Platform, your device’s SMS or other means of communication;
• To customize your experience with the Public Platform;
• To manage and improve the quality of the Public Platform and services that we provide and for other internal business purposes;
• To perform data analytics and support health care operations;
• To comply with applicable law and enforce our Public Platform Terms of Use; and
• For any other purpose described to you through the Public Platform or that you consent to.

We may store your personal information for as long as we need it to provide the services to you and to the extent necessary to comply with our legal and contractual obligations (for example, if we are required to retain your data to comply with laws that apply to us), resolve disputes, and enforce our legal agreements and policies.

WITH WHOM WE MAY SHARE YOUR PERSONAL INFORMATION

We may share your personal information and other information with:

• Anyone authorized by you to have access to your personal information and other information;
• Your care managers, care coordinators, peer support specialists and other care team members;
• Your health care providers, your health plan, and people who work with them;
• People who help us provide the Public Platform and related services; and
• Our affiliates and business partners for legally permissible purposes.

We may share this information to fulfill the purpose for which you provided it and for purposes of managing your care and normal health care business operations. We will not sell your personal information to advertisers or other third parties without your consent. By agreeing to this Privacy Policy, you consent to receive SMS and MMS text messages from Pyx Health. Your consent to receive SMS and MMS text messages strictly applies to your relationship with Pyx Health, and your information and consent will not be shared with or applied to any other third-parties.

We may also share your personal information and other information for the following purposes:

• In response to subpoenas, court orders, requests from law enforcement, or other legal process;

• To establish or exercise our legal rights;

• To defend against legal claims;

• To a buyer or other successor of Pyx Health in the event of a merger, divestiture, restructuring, reorganization, change of control, dissolution, or other sale or transfer of some or all of Pyx Health’s assets, including as part of a bankruptcy, liquidation, or similar proceeding; or

• As otherwise required or permitted by applicable law.

Deidentified data is not your personal information. Deidentified data is information that does not contain any personal information about you or your family members or friends and for which there is not a reasonable basis to believe that it can be used to identify you. We may use or disclose deidentified data as permitted by the laws and contracts that apply to us.

OUR COMMITMENT REGARDING DEIDENTIFIED DATA

We take reasonable measures to ensure that the deidentified data that we collect or create cannot be associated with you or your household. When we collect or create deidentified data we commit to maintain and use the information in deidentified form and will not attempt to reidentify the information unless we are permitted to do so by applicable law.

OPTIONAL SIGN-IN SERVICE

The Public Platform may give you the option to sign in or create an account using your credentials from a third-party service such as Apple, Google, or another identity provider (each an “Identity Provider”). When you choose this option, Pyx Health and the Identity Provider exchange the information necessary to authenticate your identity and enable account creation or access. This may include your name, verified email address, a unique identifier, and technical information (such as tokens or device identifiers) used to verify your credentials. Your use of any third-party sign-in service is governed by that Identity Provider’s own privacy policy. You may revoke our access or unlink your Public Platform account at any time by adjusting your settings within that Identity Provider’s account management tools, for example, through your Apple ID or Google Account settings.

SOCIAL MEDIA

You may decide to engage with us outside of the Public Platform on social media sites like Facebook, LinkedIn or X (formerly Twitter). If you engage with us on social media, you may “opt in” to sharing your social media content with us. Be aware that the content you submit to social media sites (uploads, posts, comments, shares, “likes” and any messages or tweets) will be publicly visible. To manage the social media notifications you receive or to adjust your privacy settings on your social media accounts, please access the profile section of your social media accounts and follow the directions there.

ELECTRONIC COMMUNICATIONS

We may need to contact you about the Public Platform, your activity on the Public Platform and our services. Additionally, if you have chosen to provide the Public Platform with information about your doctor’s appointments, medications, prescription refills, and other matters related to your care, you may receive push notifications or text messages, reminding you of these events or asking you to open the Public Platform for details about these events. We may also notify you of important information and events that may affect your health or care, such as a natural emergency disaster in your area. By giving us your contact information, you have agreed that Pyx Health, as well as our affiliates, business partners, service providers and contractors, may contact you for these purposes. These communications may be done by automated dialing equipment and/or artificial or prerecorded messages. You may receive multiple messages each day. We do not charge for our short message service (SMS); however, regular message and data rates may apply from your mobile carrier. We are not responsible for any data transmission fees. You can opt out at any time by replying “STOP” to a text message or by contacting us at [email protected]. This opt-out process does not apply to live phone calls or emails, which may continue in case we need to reach you.

You must follow the requirements of this Public Platform Privacy Policy and our Public Platform Terms of Use when contacting us via email. Please note that the information you provide to us through email or text messages such as a device’s SMS, or other electronic means, may not be secure (i.e., is not encrypted). There are risks associated with unsecure communications that you should consider. These risks include (without limitation) that an unauthorized person may get access to these communications. By engaging us in unsecure communications, you agree to accept these risks and consent to receive unsecure communications in response from us. If you engage us in unsecure electronic communications, please do not include any Sensitive Information in your communication.

AUTOMATED TECHNOLOGIES

As you navigate through and interact with our Public Platform, we may use automated technologies to collect information about your Internet connection, the equipment you use to access our Public Platform, and information about how you use the Public Platform (called “Usage Data”). This Usage Data helps us to improve the Public Platform and deliver a better and more personalized service, including by enabling us to do things, such as:

• Estimate our audience size and usage patterns;

• Store information about your preferences, allowing us to customize our Public Platform according to your individual interests; and

• Address technical and/or security issues, including verifying system and server integrity.

The types of automated technologies that we might use include:

• Cookies. When you visit our Public Platform, we may store or recognize some information on your device in the form of a “cookie” or similar technology. A cookie is a text file that is placed on your device by a web page server, using functions provided by your web browser.

• Web Beacons (or Pixels). Parts of our Public Platform may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, single-pixel gifs, or pixels). Web beacons generally work in conjunction with cookies to register when a particular device visits a particular page.

Some of these automated technologies may be required for us to provide a specific feature or service through the Public Platform. For example, they allow us to display the Public Platform in the proper format or language or to authenticate registrations and transactions. Other cookies may provide a convenience feature to save you time. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Public Platform.

If we use automated technologies that are not necessary to our operation of the Public Platform, we may give you the opportunity to opt-out of their use.

WEBSITE BROWSERS AND DO NOT TRACK (DNT) SIGNALS

Some website browsers have a “do not track” (DNT) feature that lets you tell other websites that you do not want to have your online activities tracked. No uniform technology standard for recognizing and implementing DNT signals has been finalized. We do not currently respond to a browser’s DNT signal. We are not aware of, and do not knowingly allow such third parties to track your activity over time on the Public Platform. However, we may share information about your usage of the Public Platform with your health plan or health care providers, or our service providers, contractors, affiliates, business partners, and other relevant third parties as described in this Privacy Policy.

ARTIFICIAL INTELLIGENCE

We may use artificial intelligence (AI), machine learning engines or systems, neural networks, or substantively similar technologies (collectively “AI Capabilities”) in connection with our Public Platform and related services. For more information about the AI Capabilities that Pyx Health may use please read our Public Platform Terms of Use. Your personal information may be used and disclosed in connection with these AI Capabilities for the purposes described in this Privacy Policy, including (but not limited to) managing and improving the quality of the Public Platform and services that we provide and for other internal business purposes. We may also use and disclose deidentified data derived from your personal information in connection with new products and services, including (but not limited to) training new AI Capabilities. By using our Public Platform and related services, you acknowledge and agree that your personal information and deidentified data derived from your personal information may be processed by these AI Capabilities in accordance with this Privacy Policy.

RETENTION OF INFORMATION

We collect and retain your personal information and account profile in order to allow you to manage your use of the Public Platform. We retain your personal information for different periods of time depending on the purposes for which it was collected, as described in this Privacy Policy, and will not retain it for longer than necessary to fulfill those purposes unless a longer retention period is required to comply with applicable legal or regulatory obligations, including applicable state law. Where technical or operational reasons prevent us from immediately deleting or de-identifying your personal information, we will take reasonable measures to prevent any further processing of that information beyond what is necessary.

SECURITY OF YOUR PERSONAL INFORMATION

Pyx Health takes reasonable steps to keep your personal information secure and to protect against the loss, misuse, or alteration of your personal information on the Public Platform. Although Pyx Health has these security measures on the Public Platform in place, it cannot guarantee your privacy.

Please be aware that email and text messaging on your device’s SMS (or other text messaging applications) are not secure (not encrypted) methods of communication. There is the risk that email messages and text messaging on your device’s SMS (or other text messaging applications) could be intercepted or read by other people. If you email us, we will respond to you by email and that email communication will not be secure (not encrypted). Please do not use e-mail to communicate with us about confidential matters. By using the Public Platform you are agreeing to accept these risks and consent to receive unsecure communications.

Any transmission of Personal Information is at your own risk. We are also not responsible for circumvention of any privacy settings or security measures contained on the Public Platform.

USE OF PLATFROM OUTSIDE THE UNITED STATES AND CONSENT TO PROCESSING OF PERSONAL DATA IN THE UNITED STATES

Pyx Health intends the Public Platform to be used by residents of the United States in the United States. The Public Platform is not intended for use by individuals who are not located in the United States. If you are using the Public Platform from outside the United States, please be aware that your personal information and other information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country. By using our Public Platform, you understand that your personal information and other information may be transferred to our facilities in the United States and those third parties with whom we share it as described in this Privacy Policy.

THIRD PARTY LINKS

The Public Platform may contain links to third-party owned or operated websites (collectively, “Linked Sites”), for example 211.org. This Public Platform Privacy Policy and the practices that we follow under this Public Platform Privacy Policy do not apply to Linked Sites. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. 

We are not responsible for the content, accuracy, or opinions expressed on any Linked Site or for the privacy practices or security standards used by third parties on such Linked Sites. These Linked Sites have separate privacy and data collection practices, and we have no responsibility or liability relating to them. Accordingly, if you use Linked Sites through the Public Platform, or share information about your experience on the Public Platform with others, these Linked Sites may be able to collect information about you, including information about your activity on the Public Platform. You understand and agree that by clicking on a link to a Linked Site or using a Linked Site as described above, this Public Platform Privacy Policy, as stated on the Public Platform, is no longer in effect because you have either left the Public Platform or used a Linked Site to interact with the Public Platform.

STATE CONSUMER DATA OR HEALTH DATA PRIVACY RIGHTS; NOTICES AT COLLECTION

Certain U.S. states have enacted laws that provide residents with specific rights regarding the collection, use, and disclosure of consumer data, health data, or personal information, including but not limited to the right to access, delete, or restrict certain uses of their consumer data, health data, or personal information. If you reside in a state with a consumer data or health data privacy law, additional information about your rights may be available to you. Please review the Public Platform Privacy Policy State Privacy Law Addendum to learn more about your rights and how to exercise those rights, if applicable.

CHILDREN’S PRIVACY

The Public Platform is not directed at and not intended to be used by any children under the age of 13. You must not use the Public Platform if you are a child under the age of 13. We do not knowingly collect or solicit any information from children under the age of 13 or knowingly allow such children to use the Public Platform. A parent or guardian is required to provide consent for Pyx Health to collect, use, or share personal information from a child under the age of 13.

Children under the age of 18 may request that any information posted to the Public Platform be removed by contacting us at: [email protected]. Removing information posted to the Public Platform does not guarantee complete or comprehensive removal of the content or information posted.

CORRECTION OF INFORMATION; CANCELLATION; MISUSE OF INFORMATION

Please contact us at [email protected] to:

• Request that we correct, delete, or change personal information;
• Obtain a copy of the personal information we maintain about you;
• Request that we place restrictions on whether or how we collect, use or share your personal information;
• Cancel your participation; or
• Report misuse or an unauthorized disclosure of personal information.

It might not be possible for us to correct, delete, or change personal information that has already been shared. Deleting information posted to the Public Platform does not guarantee complete or comprehensive removal of the content or information posted.

Please contact us immediately if you believe there is any non-compliance with this Privacy Policy.

PUBLIC PLATFORM TERMS OF USE

Your use of the Public Platform is also subject to Public Platform Terms of Use. Any disputes related to this Privacy Policy will be governed by the applicable provisions of the Public Platform Terms of Use, which are incorporated into this Privacy Policy by reference.

CHANGES TO THIS PRIVACY POLICY

We may change this Public Platform Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date on this Public Platform Privacy Policy. Unless otherwise specified by us, all changes will be effective upon being updated in the Public Platform. You should look at this Privacy Policy on a regular basis. You agree to any changes to this Public Platform Privacy Policy by your continued use of the Public Platform after the “Last Updated” date above.

We may also notify you of substantial changes by e-mail or through push notification to any phone number you have provided to us. By agreeing to this Public Platform Privacy Policy, you agree to receive such push notifications. You are responsible for ensuring we have an up-to-date active and deliverable email address and phone number (as applicable) for you, and for periodically visiting the Public Platform and this Public Platform Privacy Policy to check for any changes. You can also contact us at [email protected] to request a copy of this Public Platform Privacy Policy.

QUESTIONS

If you have questions about this Privacy Policy or the use of your information please contact our Privacy Officer at:

Mailing Address: Pyx Health, Inc.

Attn: Privacy Officer

4625 E. Fort Lowell Road

Tucson, AZ 85712

Phone Number: 520‑263‑0701

Email Address: [email protected]